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About the role
Key Deliverables: Build and refine post-order communication and support systems for users Ensure seamless order-related information flow across multiple platforms (both in-app and off-app) Implement mechanisms for prompt, effective resolutions to user inquiries Lead strategic initiatives to overhaul user engagement and experience Own and manage performance metrics related to User Experience Role Responsibilities: Foster strong collaboration with cross-functional teams including Business, Product, Tech, and Analytics Drive user-centric, cost-effective designs for long-term improvements Evaluate Meesho's status as the preferred e-commerce channel for diverse customer segments Articulate business implications and strategies, driving effective solutions in a fast-paced environment
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