Zoom call Specialist

Job Description: Senior Zoom Call Specialist Location: Gurgaon, Haryana, India Job Type: Full-Time- 6 Days Working- Monday-Saturday Salary: Undefined A Zoom Call Specialist (or Zoom Support/Video Conferencing Specialist) manages, moderates, and troubleshoots virtual meetings, webinars, and digital events. They ensure flawless audio and video, handle participant controls, and provide real-time technical support to hosts and attendees. Key Responsibilities Meeting & Webinar Setup: Schedule sessions, configure security settings (passwords, waiting rooms), and set up breakout rooms or polling. Live Moderation: Manage participant audio/video permissions, spotlight speakers, record sessions, and monitor chat feeds. Technical Troubleshooting: Diagnose and resolve audio, video, and network connection problems for participants in real time. Host Assistance: Guide guest speakers through screen sharing, slide deck transitions, and Q&A management. Post-Event Support: Process cloud recordings, manage attendee reports, and archive session data. Required Skills Platform Proficiency: Deep knowledge of the Zoom desktop/mobile app, Zoom Admin console, and webinar/events features. Technical Knowledge: Basic understanding of AV hardware (microphones, cameras, capture cards) and network/Wi-Fi diagnostics. Communication: Clear, calm, and polite demeanor under pressure when handling live technical emergencies. Multitasking: Ability to track chat, participant lists, and presenter needs simultaneously. Qualifications Experience: 1 to 3 years in IT helpdesk, virtual event production, or customer service. Education: High school diploma required; associate or bachelor's degree in IT, Communications, or a related field preferred. Certifications: Relevant help desk or Zoom configuration credentials are a plus.