Technical Support Engineer (L2)

Job Description: Technical Support Engineer Position Overview: We are seeking a highly motivated and experienced Technical Support Engineer to join our team. The ideal candidate will provide top-quality customer support to drive customer satisfaction and contribute to the resolution of technical issues. This role requires strong problem-solving abilities, attention to detail, and excellent communication skills. The candidate will work closely with cross-functional teams to troubleshoot, diagnose, and resolve technical issues related to SaaS and cloud applications. Key Responsibilities: Customer Support: Provide excellent customer support to drive high levels of customer satisfaction. Respond promptly and professionally to customer inquiries and technical issues via various communication channels (email, phone, chat). Technical Issue Documentation: Document technical issues and develop test cases to address similar concerns in the future. Maintain detailed records of customer interactions and troubleshooting steps for reference. Collaboration Across Teams: Work with engineering, product, and other internal teams to resolve complex issues and improve service delivery. Provide feedback and suggest improvements to products and services based on customer interactions. Key Skills & Qualifications: Experience: Minimum of 2 years of relevant industry experience in a technical support role. Education: Bachelor of Technology (B. Tech) in Electrical Engineering or a related field. Communication Skills: Excellent written, verbal, and interpersonal communication skills to effectively assist customers and collaborate with internal teams. Problem-Solving & Critical Thinking: Strong problem-solving abilities with an analytical approach to troubleshooting. Time Management: Ability to manage multiple cases and prioritize work efficiently to meet customer needs. Compensation: 20,000.00 - 25,000.00 per month Benefits: Health insurance Paid time off Provident Fund Work Location: In person Job Description: Technical Support Engineer Position Overview: We are seeking a highly motivated and experienced Technical Support Engineer to join our team. The ideal candidate will provide top-quality customer support to drive customer satisfaction and contribute to the resolution of technical issues. This role requires strong problem-solving abilities, attention to detail, and excellent communication skills. The candidate will work closely with cross-functional teams to troubleshoot, diagnose, and resolve technical issues related to SaaS and cloud applications. Key Responsibilities: Customer Support: Provide excellent customer support to drive high levels of customer satisfaction. Respond promptly and professionally to customer inquiries and technical issues via various communication channels (email, phone, chat). Technical Issue Documentation: Document technical issues and develop test cases to address similar concerns in the future. Maintain detailed records of customer interactions and troubleshooting steps for reference. Collaboration Across Teams: Work with engineering, product, and other internal teams to resolve complex issues and improve service delivery. Provide feedback and suggest improvements to products and services based on customer interactions. Key Skills & Qualifications: Experience: Minimum of 2 years of relevant industry experience in a technical support role. Education: Bachelor of Technology (B. Tech) in Electrical Engineering or a related field. Communication Skills: Excellent written, verbal, and interpersonal communication skills to effectively assist customers and collaborate with internal teams. Problem-Solving & Critical Thinking: Strong problem-solving abilities with an analytical approach to troubleshooting. Time Management: Ability to manage multiple cases and prioritize work efficiently to meet customer needs. Compensation: 20,000.00 - 25,000.00 per month Benefits: Health insurance Paid time off Provident Fund Work Location: In person