IT Team Lead

Experience: 510 years in IT support, with strong exposure to Cybersecurity, AI, Data, and E-Commerce domain Employment Type: Full time About the Role We are looking for an IT Team Lead specializing in Cybersecurity, AI, Data, and E-Commerce domain & is responsible for leading day-to-day IT support operations governing Identity and Access Management (IDM/IAM), Shopify development processes. This role combines technical hands-on expertise, people leadership, and security-focused identity lifecycle management to ensure reliable IT services and secure access to systems and data. Key Responsibilities IT Support & Operations Lead and oversee daily IT operations for end users across hardware, software, network, and application issues.Act as escalation point for complex or high-impact IT incidents and service requests.Ensure compliance with SLAs, KPIs, and IT service management best practices.Manage incident, problem, and change processes to minimize downtime and business disruption.Coordinate with vendors and internal stakeholders for issue resolution and system maintenance.Maintain IT asset inventory, patching, backups, and endpoint security controls.Ensure documentation of procedures, configurations, and troubleshooting guides.Identity & Access Management (IDM/IAM) Own end-to-end user identity lifecycle management (joiner, mover, leaver processes).Administer and govern user access across systems, applications, and directories.Enforce role-based access control (RBAC), least privilege, and segregation of duties.Perform regular access reviews, audits, and certifications.Integrate IDM processes with HR and business systems where applicable.Respond to access-related security incidents and audit findings.Ensure compliance with internal policies, regulatory, and security requirements.Team Leadership & People Management Lead, mentor, and develop IT staff.Assign tasks, manage workloads, and ensure effective shift coverage.Conduct performance reviews, coaching, and skill development.Promote a customer-focused, service-oriented IT culture.Support hiring, onboarding, and training of new team members.Security, Compliance & Continuous Improvement Collaborate with Information Security on access controls and security initiatives.Support audits (SOX, ISO, internal/external) related to IT and access management.Identify opportunities for automation and process optimization.Drive continuous improvement in IT service quality and user experience.Required Skills & Qualifications Bachelors degree in information technology, Computer Science, or related field (or equivalent experience)5+ years of experience in IT operations, of which, 2+ years of experience in a team lead or supervisory role.Experience with Identity and Access Management (IAM/IDM).Good knowledge of Active Directory, Azure AD/Entra ID, LDAP, or similar directory services.Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).Excellent stakeholder communication, collaboration, and negotiation skills.Preferred Qualifications Experience with IAM tools (e.g., SailPoint, Okta, Microsoft Identity Manager, Saviynt).ITIL certification or strong ITIL process knowledge.Security or IAM-related certifications (e.g., ITIL, Security+, IAM certifications).Benefits Opportunities for professional growth in an innovative IT organisation.Flexible working arrangements and a collaborative team culture.Supportive management and open to feedback and suggestions.Compensation: 1,500,000.00 - 1,600,000.00 per year Benefits: Flexible scheduleApplication Question(s): How many years of experience do you have How many years of experience do you have in leading a team Are you up for Hybrid working culture How soon you can join How much you will rate your experience in managing user access lifecycle (Joiner, Mover, Leaver) out of 5 Do you have any exposure in IAM, Cybersecurity, and E-Commerce experience How many years of experience do you have in IAM Platform How many years of experience do you have in Active Directory, Azure AD/Entra ID Do you have any exposure in access reviews, RBAC implementation, or audit compliance Do you have experience supporting Cybersecurity initiatives or security incident investigations Have you worked in E-Commerce environments (Shopify) or AI/Data-driven organizations Are you currently in Pune or willing to relocate Work Location: Hybrid remote in Pune, Maharashtra Experience: 510 years in IT support, with strong exposure to Cybersecurity, AI, Data, and E-Commerce domain Employment Type: Full time About the Role We are looking for an IT Team Lead specializing in Cybersecurity, AI, Data, and E-Commerce domain & is responsible for leading day-to-day IT support operations governing Identity and Access Management (IDM/IAM), Shopify development processes. This role combines technical hands-on expertise, people leadership, and security-focused identity lifecycle management to ensure reliable IT services and secure access to systems and dat