Senior Salesforce Support Engineer

Senior Support Engineer Senior Support Engineer - - - - - - - - - - - - Role Summary We are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams. Key Responsibilities Manage incidents end-to-end on the Salesforce Platform, including high-priority issues Perform detailed analysis and troubleshooting using Apex logs, queries, and system data Handle complex service requests with timely resolution and clear communication Conduct root cause analysis and coordinate fixes with L3/Dev teams Monitor system health, alerts, and performance; proactively prevent recurring issues Validate and support production changes and deployments Maintain configurations under Salesforce Administration (users, roles, workflows, validations) Work with data and ensure integrity within Salesforce Database Collaborate with build teams to ensure smooth transition from development to support Document solutions, update knowledge base, and mentor L1 team members Required Skills Hands-on experience in Salesforce support and Salesforce Development basics Strong knowledge of Apex, SOQL, and debugging Experience with Salesforce Lightning (LWC/Aura) for issue analysis Familiarity with Salesforce API integrations and troubleshooting Understanding of Incident, Problem, and Change Management processes Strong analytical, communication, and stakeholder management skills Preferred Salesforce Admin / Platform Developer Certification Experience with ITIL-based support environments Exposure to monitoring and observability tools Key Competencies Ownership | Problem-solving | Proactive monitoring | Communication | Team collaboration Experience Level Senior Level Senior Support Engineer Senior Support Engineer - - - - - - - - - - - - Role Summary We are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams. Key Responsibilities Manage incidents end-to-end on the Salesforce Platform, including high-priority issues Perform detailed analysis and troubleshooting using Apex logs, queries, and system data Handle complex service requests with timely resolution and clear communication Conduct root cause analysis and coordinate fixes with L3/Dev teams Monitor system health, alerts, and performance; proactively prevent recurring issues Validate and support production changes and deployments Maintain configurations under Salesforce Administration (users, roles, workflows, validations) Work with data and ensure integrity within Salesforce Database Collaborate with build teams to ensure smooth transition from development to support Document solutions, update knowledge base, and mentor L1 team members Required Skills Hands-on experience in Salesforce support and Salesforce Development basics Strong knowledge of Apex, SOQL, and debugging Experience with Salesforce Lightning (LWC/Aura) for issue analysis Familiarity with Salesforce API integrations and troubleshooting Understanding of Incident, Problem, and Change Management processes Strong analytical, communication, and stakeholder management skills Preferred Salesforce Admin / Platform Developer Certification Experience with ITIL-based support environments Exposure to monitoring and observability tools Key Competencies Ownership | Problem-solving | Proactive monitoring | Communication | Team collaboration Experience Level Senior Level