Administrator - Collaboration (Mumbai)

Required Skills: Technology | Unified Communications Platforms | Microsoft Behavioral | Aptitude | Information Processing Technology | Collaboration and Messaging Roles | Skype Administrator Process | IT Service Management | Incident Management Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification: Any Graduate Certification Mandatory / Desirable: Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging - Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016, Administration of Office 365, - Managing of Exchange Load Balancers (NLB, WNLB, Clustering) - Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking - Unified Communication and Collaboration - In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint - LDAP- Active Directory and Azure Active Directory user administration and Directory Sync from AD to AAD - End-User - Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients,, OneDrive/BOX desktop sync and Offline and Online archive management - PowerShell - Advanced PowerShell scripting knowledge Functional Skills: - Messaging Administrator - Primary responsibility is to provide support to an organizations messaging infrastructure to help them meet their business goals. - This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1 team. T - This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc. - Implement the activities defined by L3 team - Address the tickets escalated from L1 team - Incident Management and prepare and maintain SOP documents to help L1 team - Manage .