Associate Lead - Service Management

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced Tertiary -> Functional | Training and Development Activities | Conducting Training | 3 - Experienced Certification : Technology | IT Service Management Certifications | ITIL Expert Certificate Required Skills : Process - IT Service Management|Service Catalogue Management Process - IT Service Management|IT Service Continuity Management Process - Certifications in Project Management|ITIL Expert Certificate in IT Service Management Technology - IT Service Management Tools|Servicenow Functional - Training and Development Activities|Conducting Training Behavioral - Microland Skills|Customer Centricity Behavioral - Microland Skills|Execution Excellence Details Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4) Manage our work order system, including invoice logging, and generate service invoices 5) Instruct customers on equipment operation, care and maintenance 6) Inspect rental equipment upon return and return deposits less any observed damage 7) Increase sales across all channels through effective hiring, training and management approaches 8)Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. 9)Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced Tertiary -> Functional | Training and Development Activities | Conducting Training | 3 - Experienced Certification : Technology | IT Service Management Certifications | ITIL Expert Certificate Required Skills : Process - IT Service Management|Service Catalogue Management Process - IT Service Management|IT Service Continuity Management Process - Certifications in Project Management|ITIL Expert Certificate in IT Service Management Technology - IT Service Management Tools|Servicenow Functional - Training and Development Activities|Conducting Training Behavioral - Microland Skills|Customer Centricity Behavioral - Microland Skills|Execution Excellence Details Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4) Manage our work order system, including invoice logging, and generate service invoices 5) Instruct customers on equipment operation, care and maintenance 6) Inspect rental equipment upon return and return deposits less any observed damage 7) Increase sales across all channels through effective hiring, training and management approaches 8)Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. 9)Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. IND-KA-Bengaluru-Ecospace1B-ML 15-Jul-2026 Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3... Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools... Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced ... Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced,Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced,Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced,Tertiary -> Functional | Training and Development Activities | Conducting Training | 3 - Experienced