Associate SME - Collaboration (MG2)

":" Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Skills 1. Messaging Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD Administration of Office 365 is desired Managing of Exchange Load Balancers (NLB, WNLB, Clustering) Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast) Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. LDAP Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy) Directory Sync from AD to AAD Authentication protocols 3. End-User Outlook 2013/2016/2019/ProPlus/Mobile clients Teams, desktop/mobile clients Offline and Online archive management 4. PowerShell Advanced PowerShell scripting knowledge - Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. - Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution." , "endtDate":null , "qualification":null , "companyId":15429 , " Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.