Associate SME - Collaboration (MG2)

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Subject Matter Expert�s primary responsibility is to provide support to an organization�s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Skills 1. Messaging � Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD � Administration of Office 365 is desired � Managing of Exchange Load Balancers (NLB, WNLB, Clustering) � Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast) � Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. LDAP � Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy) � Directory Sync from AD to AAD � Authentication protocols 3. End-User � Outlook 2013/2016/2019/ProPlus/Mobile clients � Teams, desktop/mobile clients � Offline and Online archive management 4. PowerShell � Advanced PowerShell scripting knowledge - Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. - Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Subject Matter Expert�s primary responsibility is to provide support to an organization�s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Skills 1. Messaging � Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD � Administration of Office 365 is desired � Managing of Exchange Load Balancers (NLB, WNLB, Clustering) � Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast) � Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking 2. LDAP � Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy) � Directory Sync from AD to AAD � Authentication protocols 3. End-User � Outlook 2013/2016/2019/ProPlus/Mobile clients � Teams, desktop/mobile clients � Offline and Online archive management 4. PowerShell � Advanced PowerShell scripting knowledge - Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. - Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. IND-HA-Gurugram-CL 27-Jul-2026 Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> ... Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experi... Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced Primary -> Technology | Un... Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced,Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced,Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced,Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced,Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced