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About the role
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks | 2 - Knowledgeable Secondary -> Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc | 2 - Knowledgeable Secondary -> Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters | 2 - Knowledgeable Certification : Technology | Unix Administration Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. Process Compliance: * Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. * Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), * Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), * Ensure tickets are closed post user/customer communication, * Maintain inventory of Network equipments and links, * Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks | 2 - Knowledgeable Secondary -> Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc | 2 - Knowledgeable Secondary -> Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters | 2 - Knowledgeable Certification : Technology | Unix Administration Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. Process Compliance: * Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process. * Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), * Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), * Ensure tickets are closed post user/customer communication, * Maintain inventory of Network equipments and links, * Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. IND-KA-Bengaluru-CL 11-Dec-2025 Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate ... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Ker... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ ... Primary -> Technology | Operating System|Storage migration/P2V migration/ RHEL upgrades | 3 - Experienced,Secondary -> Technology | Operating System|Ability to explain storage architecture and connectivity options | 3 - Experienced
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