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About the role
Education Qualification : Any Graduate Skills : Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced Certification : Technology | ServiceNow | Certified Implementation Specialist - ITSM Details: 1. Hardware and Networking: Knowledge on Desktop Hardware - Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology 2. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies 3. Win 7 /8: a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation. b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc. c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare-metal deployment d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache 4. Desktop Virtualization: a) Good working knowledge of Microsoft VDI framework. b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies c) App-V - Application Virtualization technologies (apps sequencing and virtualization) d) MED-V - O/S virtualization and provisioning e) AGPM - Group Policy management for greater control f) DaRT - Troubleshooting and repairing system failures g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. 5. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation. 6. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools 7. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. 8. Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. Education Qualification : Any Graduate Skills : Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced Certification : Technology | ServiceNow | Certified Implementation Specialist - ITSM Details: 1. Hardware and Networking: Knowledge on Desktop Hardware - Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology 2. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies 3. Win 7 /8: a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation. b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc. c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare-metal deployment d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache 4. Desktop Virtualization: a) Good working knowledge of Microsoft VDI framework. b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies c) App-V - Application Virtualization technologies (apps sequencing and virtualization) d) MED-V - O/S virtualization and provisioning e) AGPM - Group Policy management for greater control f) DaRT - Troubleshooting and repairing system failures g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. 5. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation. 6. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools 7. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination. 8. Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution. IND-KA-Bengaluru-Ecospace1B-ML 03-Jun-2026 Education Qualification : Any Graduate Skills : Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable Seconda... Education Qualification : Any Graduate Skills : Primary -> Technology | IT Service Management Tools | Servicenow | 3 -... Education Qualification : Any Graduate Skills : Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced Primary -> Technolo... Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced,Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced,Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable,Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced
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