Digital Network - Senior Administrator (IN1)

Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | F5 NLB Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Proactive monitoring and investigation of logs : Initiate network administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket. 2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. -Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report). -Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined). -Ensure tickets are closed post user/customer communication. -Maintain inventory of Network equipment and links. -Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | F5 NLB Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Proactive monitoring and investigation of logs : Initiate network administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket. 2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. -Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report). -Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined). -Ensure tickets are closed post user/customer communication. -Maintain inventory of Network equipment and links. -Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. IND-KA-Bengaluru-Ecospace1B-ML 25-Jun-2026 Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Kn... Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Kn... Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technolog... Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable,Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable,Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Knowledgeable,Secondary -> Technology | F5 NLB Administrator - Level 2 Support | 2 - Knowledgeable