Senior Administrator - EndPoint Management (EM2)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification : Technology | JCT/ JA/JCESA As a JAMF/Intune Level 2 Administrator, you will play a pivotal role in providing advanced support for the configuration and management of JAMF Pro/Intune. You will work closely with Level 1 administrators, IT teams, and end-users to ensure the effective management of Apple devices, software deployment, and user support. Key Responsibilities JAMF: 1. JAMF Configuration and Optimization: - Lead the setup, configuration, and optimization of JAMF Pro infrastructure, including policies, profiles, and settings. - Implement advanced configurations for client management, inventory, and mobile device management. 2. User Support and Training: - Provide Level 2 support for end-users of Apple devices, addressing complex issues, device setups, software installations, and troubleshooting. - Offer training and mentorship to Level 1 administrators and end-users. 3. Software Deployment Leadership: - Lead software packaging and deployment efforts using JAMF, implementing efficient software distribution, patch management, and automation strategies. - Create and maintain advanced deployment packages and automation scripts for software installations. 4. Inventory Management and Reporting: - Oversee the maintenance of an accurate inventory of Apple hardware and software assets. - Create custom reports and dashboards to provide insights on inventory, compliance, and performance. 5. Security Policies and Compliance: - Assist in the implementation and management of security policies for Apple devices, ensuring compliance with security standards and regulations. - Collaborate with security teams to address vulnerabilities and implement security updates. 6. Advanced Troubleshooting and Problem Resolution: - Provide Level 2 support for complex JAMF-related issues, incidents, and user problems. - Conduct root cause analysis for challenging technical problems and implement solutions. 7. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of JAM Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification : Technology | JCT/ JA/JCESA As a JAMF/Intune Level 2 Administrator, you will play a pivotal role in providing advanced support for the configuration and management of JAMF Pro/Intune. You will work closely with Level 1 administrators, IT teams, and end-users to ensure the effective management of Apple devices, software deployment, and user support. Key Responsibilities JAMF: 1. JAMF Configuration and Optimization: - Lead the setup, configuration, and optimization of JAMF Pro infrastructure, including policies, profiles, and settings. - Implement advanced configurations for client management, inventory, and mobile device management. 2. User Support and Training: - Provide Level 2 support for end-users of Apple devices, addressing complex issues, device setups, software installations, and troubleshooting. - Offer training and mentorship to Level 1 administrators and end-users. 3. Software Deployment Leadership: - Lead software packaging and deployment efforts using JAMF, implementing efficient software distribution, patch management, and automation strategies. - Create and maintain advanced deployment packages and automation scripts for software installations. 4. Inventory Management and Reporting: - Oversee the maintenance of an accurate inventory of Apple hardware and software assets. - Create custom reports and dashboards to provide insights on inventory, compliance, and performance. 5. Security Policies and Compliance: - Assist in the implementation and management of security policies for Apple devices, ensuring compliance with security standards and regulations. - Collaborate with security teams to address vulnerabilities and implement security updates. 6. Advanced Troubleshooting and Problem Resolution: - Provide Level 2 support for complex JAMF-related issues, incidents, and user problems. - Conduct root cause analysis for challenging technical problems and implement solutions. 7. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of JAM IND-KA-Bengaluru-Ecospace1B-ML 18-May-2026 Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary ... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management -... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable Primary... Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable,Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable,Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable,Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable