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About the role
Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks | 2 - Knowledgeable Secondary -> Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc | 2 - Knowledgeable Secondary -> Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters | 2 - Knowledgeable Certification : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks | 2 - Knowledgeable Secondary -> Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc | 2 - Knowledgeable Secondary -> Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters | 2 - Knowledgeable Certification : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process IND-KA-Bengaluru-BTPCitrine-ML 29-Apr-2025 Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate ... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Ker... Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Operating System | Kernel patching and other patches/ ... Primary -> Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement | 2 - Knowledgeable,Primary -> Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks | 2 - Knowledgeable,Secondary -> Technology | Operating System|Working knowledge of antivirus management tools__ Virus definitions/signature update__ etc | 2 - Knowledgeable,Secondary -> Technology | Operating System|Clear Clustering fundamentals__ knowing the difference between Windows NLB and Clusters | 2 - Knowledgeable
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