Source description
About the role
Manage and resolve complex technical issues through phone, email, or chat support. Provide timely and professional solutions to customer inquiries and complaints. Collaborate with internal teams to resolve escalated issues and improve overall service quality. Develop and maintain knowledge base articles to document resolutions to common issues. Analyze and report on service desk metrics to identify areas for improvement. Participate in training and mentoring junior associates to enhance their skills and knowledge. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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