Senior Associate - Service Desk

We are looking for a highly skilled and experienced Senior Associate to join our Service Desk team. The ideal candidate will have a strong background in service desk operations and excellent communication skills. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and diagnose issues with products or services. Collaborate with internal teams to resolve complex issues. Develop and maintain knowledge base articles to assist customers. Analyze customer feedback and suggest improvements. Job Requirements Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong attention to detail and ability to document issues accurately. Experience with service management tools and software. Ability to adapt to changing priorities and deadlines. About Company Microland Limited is a leading company in the industry, providing high-quality products and services to its customers. We are committed to delivering exceptional customer experiences and resolving issues efficiently. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.