Senior Associate - Service Desk

We are looking for a highly skilled and experienced Senior Associate to join our Service Desk team. The ideal candidate will have a strong background in service desk operations and excellent communication skills. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide technical support and troubleshoot issues via phone, email, or chat. Collaborate with internal teams to resolve complex issues and enhance service quality. Develop and maintain knowledge base articles to improve first-call resolution rates. Analyze customer feedback and suggest process improvements. Participate in on-call rotation for after-hours support as needed. Job Requirements Minimum 2 years of experience in a service desk or customer support role. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Familiarity with ticketing systems and incident management processes. Strong analytical and troubleshooting skills. About Company Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support to its clients. CreateJd