Senior Tech Specialist - Service Desk

Provide technical support and resolve complex issues via phone, email, or chat. Troubleshoot and diagnose technical problems using various tools and techniques. Collaborate with internal teams to resolve escalated issues and improve overall customer satisfaction. Develop and maintain knowledge base articles to document resolutions to common issues. Participate in on-call rotation for after-hours support as needed. Analyze and report on support metrics to identify areas for improvement. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.