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About the role
Role & responsibilities Provide first-level technical support for desktops, laptops, printers, and peripheral devices. Install, configure, and troubleshoot operating systems such as Windows 10/11. Handle user issues related to email, MS Office, VPN, internet connectivity, and software applications. Support basic networking issues including LAN/Wi-Fi connectivity. Configure and troubleshoot printers, scanners, and other IT equipment. Create and manage user accounts, password resets, and access permissions. Log and track incidents/service requests using ticketing tools. Escalate unresolved issues to higher-level support teams when required. Perform regular system updates, antivirus checks, and preventive maintenance. Maintain IT asset inventory and documentation. Provide onsite and remote support to users. Preferred candidate profile Basic knowledge of desktop/laptop hardware troubleshooting. Familiarity with Windows OS, MS Office, Outlook, and remote support tools. Good communication and customer-handling skills. Ability to diagnose and resolve technical issues efficiently
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