Senior Event Technology Manager

Translate business goals, audience needs, stakeholder priorities, and technical requirements into clear digital experience plans, success criteria, timelines, and delivery approaches. Own the end-to-end digital workstream for assigned events, including discovery, requirements gathering, platform configuration, production readiness, quality assurance, launch support, issue resolution, and post-event closeout. Identify opportunities to incorporate AI, emerging technologies, and other innovations into event tooling and champion accessibility, localization, privacy, and continuous improvement across global digital experiences. Partner with event strategy, content, programming, production, registration, marketing, data, accessibility, localization, legal, privacy, regional teams, and technology providers to deliver cohesive and compliant attendee experiences. Manage platform dependencies, vendor deliverables, integrations, timelines, risks, budget considerations, decisions, and escalations within fast-moving event environments. Establish and improve operating models, workflows, governance, templates, communication rhythms, and engagement practices that increase consistency, quality, and scalability across events and regions. Use data, reporting, attendee feedback, and stakeholder input to identify friction points, improve usability, strengthen engagement, and inform future event technology decisions. Oversee onsite technology readiness across badge printing, check-in workflows, session scanning, lead retrieval, meeting tools, and support models. This includes assurance that data streams and reporting from onsite actions are accurate, timely, privacy-aware, and usable for event teams and stakeholders. 5+ years experience in program management, business, marketing, communications or related field Master's Degree in Business, Marketing, Communications, Engineering, or related field AND 6+ years experience in program management, business, marketing, communications or related field OR Bachelor's Degree in Business, Marketing, Communications, Engineering, or related field AND 8+ years experience in program management, Business, Marketing, Communications, Engineering, or related field OR equivalent experience. 5+ years of experience delivering digital, hybrid, online, or technology-enabled event experiences, preferably for large-scale, global, executive, customer, or high-profile events. 1+ year(s) experience working in a complex, matrixed organization. Experience managing core event tech components, including registration systems, event websites, content management systems, mobile apps, agenda and speaker management tools, attendee engagement platforms, streaming or virtual event platforms, surveys, and reporting tools. Experience with RainFocus or comparable enterprise event technology platforms. Demonstrated ability to own complex event tech workstreams from strategy through execution, including requirements gathering, planning, platform configuration, QA, launch readiness, live-event support, post-event closeout, and management of timelines, budgets, risks, dependencies, vendors, technical providers, and cross-functional deliverables. Experience building scalable operating models, governance structures, templates, workflows, and processes that improve consistency, quality, and efficiency across event programs. Understanding of attendee journeys and the role digital tools play in registration, content discovery, event navigation, networking, engagement, accessibility, and post-event follow-up. Ability to translate marketing objectives, audience goals, and stakeholder requirements into practical digital solutions that improve attendee experiences and support business impact. Communication, storytelling, and influencing skills, with the ability to bridge business stakeholders, technical partners, agencies, vendors, senior leaders, regional teams, and solution providers. Problem-solving skills, including the ability to anticipate risks, identify technical or operational gaps, recommend mitigation plans, and escalate issues with clear context and options. Experience using data, analytics, attendee feedback, reporting, or measurement frameworks to evaluate performance, identify insights, and improve future event experiences. Familiarity with accessibility, localization, privacy, and compliance considerations for global digital experiences. Experience applying AI-enabled capabilities within event applicatiosns or digital workflows is valued. Hands-on knowledge of onsite event technology operations, including badge production, printer and kiosk setup, check-in support, room or session scanning, exhibitor lead retrieval, meeting tools, and the operational dependencies required to keep those experiences running smoothly. Familiarity with planning and supporting event IT and onsite network infrastructure needs is a plus, including WI-FI connectivity requirements, bandwidth management, venue integrations, device support, sponsor needs, and coordination across production, venue, agency, and technical partners. Comfortable operating through ambiguity, balancing strategic thinking with hands-on execution, and bringing a collaborative, accountable, and continuous improvement mindset to high-visibility work.