Technical Support Engineer, Microsoft 365 - Exchange / Skype & Teams / SharePoint (Korean Speaker)

You will be assigned to one of the following areas: Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Shif Work This role requires shift work from 2:30 PM to 11:00 PM and weekend on-call support for Korean customers during non-business hours. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience Korean: fluent in reading, writing, and speaking. English: strong reading, writing, and speaking skills. Japanese: strong reading, writing, and speaking skills. Exchange More than 3 years of work experience supporting Exchange/EXO/Outlook. Development experience with programming languages such as C++ and C#.