Support Engineer

Provide technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve IT problems, including desktop issues, printer setups, email configurations, and network connectivity. Install, configure, and maintain hardware and software for employees. Assist with system setup and configuration, including operating systems and business applications. Perform routine system checks and maintenance to ensure optimal performance of IT infrastructure. Manage and support internal network systems and servers. Provide remote support and on-site assistance as required. Handle service requests and incidents in accordance with service level agreements (SLAs). Maintain accurate records of technical support issues and resolutions. Monitor and ensure the security of IT systems, including applying patches and updates. Assist in the management and deployment of new IT equipment. Document and maintain detailed knowledge base articles for end-users and other team members. Collaborate with other IT team members to implement improvements and resolve complex issues.