Senior ServiceNow Technical Consultant

Summary Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development. Responsibilities • Partner with Milestone Technologies Solutions Architect to assess current state processes and tools, define ServiceNow solution requirements, and configure ServiceNow accordingly • Work with clients to assess current state processes and tools, define ServiceNow solution requirements, design solutions, and create implementation plans • As a senior technical member of the team, deliver hands-on configuration, development, and integration services • Produce process guides, training guides, and other core project deliverables as needed • Lead and support practice build efforts, including the development of practice intellectual property (IP) Skills • 5+ years of experience with the ServiceNow Platform • 5+ years of professional services/consulting experience • ITIL v4 Foundations certification or commitment to attaining it within the first 8 weeks of employment • ServiceNow CSA and 2 additional CIS certifications • Experience with HAM, and ServiceNow discovery • Integration experience, including but not limited to SCCM or other software discovery tools • Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall) • Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.) • 2+ years of experience soliciting and documenting requirements and evolving them into successful solutions • Excellent interpersonal skills and experience in public speaking situations