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About the role
About Mindcurv We help our customers rethink their digital business, experiences, and technology to navigate the recent digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the markets need to digitalise business processes and customer experiences and take advantage of the cloud following DevOps and agile principles. We cater to the following six solution lines: - Strategy and Advisory - Creative Services and Digital Products - Client Engagement Platforms - Digital Experience and Solutions - Data Services - Cloud Platforms and Managed Services We are made up of a team of experts from various domains that define, create, and improve digital experiences. They engage with people to achieve solutions that enable businesses to grow and scale sustainably. Your Role You will closely work with senior engineers to maintain the infrastructure/cloud environment. Your responsibilities will include - Respond to incidents, service requests, and support on minor changes - Escalate to the Level 2 and Level 3 engineers - Review and manage tickets from various projects and also clients/stakeholders - Require persistence, follow-up, effective communication and good customer service - Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them - Perform system administration related to account creation, deletion and maintaining the catalog of access profiles - Demonstrate ability to deliver the work within the defined SLA - Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs - Support in minor changes and deployments - Managing and monitoring backups - Willing to work in shifts that are rotated regularly including public holidays Who you are - Certified in RHCE and have good knowledge in Linux Operating systems like RHEL, Centos. - Must have a basic knowledge of compu .