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About the role
Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.
Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.
Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).
Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.
Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.
Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.
Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.
Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.
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