Support Engineer (Remote)

Why Mintlify?

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you'll work on here

• Getting hands-on with real customer problems

• Respond to product and technical questions through our support platform (Plain)

• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)

• Resolve the majority of support inquiries independently, escalating only when necessary

• Collaborate with our support lead to evolve processes and ensure consistency

• Help improve internal support tooling and workflows as we scale

• What you bring to the table

• Experience in technical support at a software or developer tools company (or strong adjacent experience)

• Experience navigating remote work environments

• Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs

• Ability to read and understand code, troubleshoot bugs, and identify root causes

• Strong written communication skills with a friendly, professional tone

• Comfort using AI agents and improving training data for them

• Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups

• *Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.

• Company Benefits:

• Competitive compensation and equity

• 20 days paid time off every year

• 401k or RRSP

• $420/mo. wellness stipend

• 100% coverage for Health, dental, vision

• Free Ubers to and from work

• Free lunch and dinners

• Annual team offsite (previously went to Alaska, Hawaii)