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Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a Quality Engineer with experience in testing conversational AI, voice bots, and contact center solutions. The ideal candidate will have expertise in Google Dialogflow, NLP/NLU validation, API testing, and cloud-based contact center platforms. This role involves ensuring the quality, reliability, and performance of AI-powered conversational solutions while collaborating with cross-functional teams to deliver high-quality customer experiences. Responsibilities Design, develop, and execute test cases for Google Dialogflow voice bots and conversational AI applications. Validate NLP/NLU performance, intent recognition, entity extraction, and conversation flows. Test REST APIs, backend integrations, and microservices supporting conversational AI solutions. Collaborate with developers, conversational designers, product owners, and business stakeholders to ensure solution quality. Support production deployments, perform defect analysis, regression testing, and continuous quality improvements. Utilize AI tools such as GitHub Copilot and Microsoft Copilot to improve productivity, documentation, and testing efficiency. Qualifications 3 to 7 years of experience in Software Testing, Contact Center, IVR, Voice Bot, or Conversational AI testing. Strong understanding of NLP, NLU, and Machine Learning fundamentals. Experience with Google Cloud Platform (GCP). Hands-on experience testing Google Dialogflow CX/ES or Contact Center AI solutions. Experience with REST APIs, API testing, and microservices. Experience using Git and CI/CD pipelines. Knowledge of contact center platforms such as Amazon Connect, Genesys, NICE CXone, or Azure Communication Services. Strong analytical, troubleshooting, and communication skills Interested candidates, please share your profile to brbavani@miratechgroup.com along with your current salary, expected salary and notice period.
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