Support Developer

You will be joining MishiPay as a Support Developer in Python/Django, playing a crucial role in troubleshooting production issues, analyzing logs and APIs, and supporting integrations. Your technical expertise and customer-focused approach will help bridge the gap between Support and Engineering, ultimately improving platform stability and enhancing customer experience. Key Responsibilities: - Investigate and troubleshoot application, integration, and production issues. - Analyze logs, API responses, and database records to identify root causes. - Support customer escalations and provide timely resolutions. - Collaborate with Engineering, QA, DevOps, and Product teams on bug fixes and releases. - Reproduce issues in test environments and document findings clearly. - Assist with configuration changes and environment validations. - Maintain technical documentation, troubleshooting guides, and support runbooks. - Support third-party integrations like payment providers, ERP systems, or external APIs. - Participate in incident management, RCA preparation, and post-incident reviews. Qualifications Required: - 25 years of experience in Technical Support, Application Support, or Software Development. - Hands-on experience with Python and Django. - Strong understanding of APIs, webhooks, and integrations. - Experience with SQL databases and querying tools. - Familiarity with log analysis tools and monitoring platforms. - Basic understanding of cloud infrastructure and networking concepts. - Ability to read and understand application code for troubleshooting. - Experience using tools such as Postman, Jira, Confluence, and monitoring dashboards. - Strong communication and stakeholder management skills. - Ability to thrive in a fast-paced, customer-focused environment. About MishiPay: MishiPay is a global leader in next-generation checkout technology, revolutionizing in-store purchases through smartphone-enabled transactions. With a focus on enhancing the retail experience, our technology empowers retailers to streamline their checkout operations, drive sales, and gain valuable customer insights. Join our dynamic team in Dubai, the US, London, or Bangalore to be part of a collaborative and innovative work environment, where your contributions will make a real impact on the retail industry worldwide. Why MishiPay: - Work with a diverse and inspiring team shaping the future of retail globally. - Enjoy a supportive and exciting work environment alongside the world's leading retailers. - Benefit from bonuses, unlimited holidays, and hybrid working options. - Access monthly employee awards, training budget, company events, and free lunch in Bangalore. - Receive a MacBook, opportunities for career progression, and collaboration with tech industry experts. You will be joining MishiPay as a Support Developer in Python/Django, playing a crucial role in troubleshooting production issues, analyzing logs and APIs, and supporting integrations. Your technical expertise and customer-focused approach will help bridge the gap between Support and Engineering, ultimately improving platform stability and enhancing customer experience. Key Responsibilities: - Investigate and troubleshoot application, integration, and production issues. - Analyze logs, API responses, and database records to identify root causes. - Support customer escalations and provide timely resolutions. - Collaborate with Engineering, QA, DevOps, and Product teams on bug fixes and releases. - Reproduce issues in test environments and document findings clearly. - Assist with configuration changes and environment validations. - Maintain technical documentation, troubleshooting guides, and support runbooks. - Support third-party integrations like payment providers, ERP systems, or external APIs. - Participate in incident management, RCA preparation, and post-incident reviews. Qualifications Required: - 25 years of experience in Technical Support, Application Support, or Software Development. - Hands-on experience with Python and Django. - Strong understanding of APIs, webhooks, and integrations. - Experience with SQL databases and querying tools. - Familiarity with log analysis tools and monitoring platforms. - Basic understanding of cloud infrastructure and networking concepts. - Ability to read and understand application code for troubleshooting. - Experience using tools such as Postman, Jira, Confluence, and monitoring dashboards. - Strong communication and stakeholder management skills. - Ability to thrive in a fast-paced, customer-focused environment. About MishiPay: MishiPay is a global leader in next-generation checkout technology, revolutionizing in-store purchases through smartphone-enabled transactions. With a focus on enhancing the retail experience, our technology empowers retailers to streamline their checkout operations, drive sales, and gain valuable customer insights. Join our dynamic team in Dubai, the US, London, or Bangalore to be part of a coll