Source description
About the role
We are looking for an Associate Technical Support Analyst to provide technical assistance, troubleshoot issues, and ensure smooth IT operations The role involves handling incidents, resolving user queries, and supporting applications and systems Key Responsibilities: Provide technical support for applications and systems Troubleshoot and resolve technical issues and incidents Handle service requests and user queries Monitor systems and ensure availability Escalate complex issues to higher support levels Maintain documentation and support processes Ensure adherence to SLAs and support standards Required Skills (1 line): Technical Support, Troubleshooting, Incident Management, Windows/Linux, Networking Basics, ITIL, Ticketing Tools, Communication Experience: 3+ years of experience in technical or IT support Preferred Qualifications: Experience with tools like ServiceNow or Jira Basic knowledge of cloud platforms (AWS/Azure) Strong problem-solving skills
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