Senior Consultant- Technical (Core Java, J2EE, PL/SQL, Application Services)

Lead technical and operational needs of global clients, ensuring adherence to SLA and service quality metrics.

Analyse incidents, perform root cause analysis, and implement permanent fixes or workarounds

Contributes to the rollout of Model N product features for the customer, which can include custom refactoring, data migration, configuration, testing, and deployment

Collaborate with functional SMEs and infrastructure teams to ensure issue resolution

Configure application and interfaces according to the client specifications

Contribute to the design, development, and testing of system interfaces.

Provide technical and operational support for deployed solutions, including troubleshooting and performance optimization

Provide technical support to the team by developing and optimizing complex SQL queries to meet business requirements

Guide team members in troubleshooting and resolving technical issues efficiently

Prepare and maintain technical documentation, configurations, and standard operating procedures

Continuously identify opportunities for process improvement and automation