Email Deliverability Consultant

Role Overview: As a Senior Consultant - Email Deliverability at MoEngage, you will play a crucial role in optimizing clients' email programs for maximum deliverability and engagement. Your responsibilities will include providing strategic guidance, troubleshooting deliverability issues, and implementing best practices to enhance overall email performance. You will work directly with high-profile clients, ensuring their messages reach the inbox and drive results. Additionally, you will be responsible for the complete email deliverability lifecycle for clients, from optimizing initial email setup to conducting regular audits. Key Responsibilities: - Act as a trusted advisor to clients on all aspects of email deliverability, providing proactive recommendations and guidance. - Develop and implement comprehensive deliverability strategies tailored to individual client needs and business objectives. - Conduct thorough audits of customers' email programs, including infrastructure, authentication protocols, list management practices, and content quality. - Stay up-to-date with industry trends, best practices, and algorithm changes related to email deliverability, and effectively communicate them to clients and internal teams. - Identify and diagnose deliverability issues, analyze email data and metrics, and implement corrective actions. - Work closely with ISPs, blacklist providers, and other relevant parties to resolve deliverability challenges. - Onboard new clients to the MoEngage platform, providing training and guidance on best practices for email deliverability. - Develop and deliver training materials and workshops to educate clients on key deliverability concepts and strategies. - Collaborate with internal teams to ensure a seamless client experience, advocate for client needs within the organization, and contribute to the development of best practices. Qualifications Required: - Minimum 5+ years of experience in email deliverability with a strong focus on managing large-scale accounts. - Comprehensive understanding of email protocols, authentication methods (SPF, DKIM, DMARC), IP reputation, list management best practices, and spam filtering technologies. - Strong analytical skills to identify trends, diagnose issues, and develop effective solutions. - Excellent verbal and written communication skills to explain complex technical concepts clearly. - Proven ability to build strong client relationships and act as a trusted advisor. - Strong problem-solving skills and ability to work independently to resolve complex issues. - In-depth knowledge of the email marketing ecosystem, including ISPs, ESPs, and blacklist providers. - Experience working with various email marketing platforms (ESPs) and marketing automation tools, preferably including MoEngage. Note: This role requires working in US hours. Company Details (if any): MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands. With over a decade of experience, MoEngage helps brands gain a 360-degree view of their customers and power digital experiences for over a billion monthly users in 60+ countries. Backed by reputable investors, MoEngage has been recognized as a Contender and Strong Performer in industry reports. Please let me know if you need any further information. Role Overview: As a Senior Consultant - Email Deliverability at MoEngage, you will play a crucial role in optimizing clients' email programs for maximum deliverability and engagement. Your responsibilities will include providing strategic guidance, troubleshooting deliverability issues, and implementing best practices to enhance overall email performance. You will work directly with high-profile clients, ensuring their messages reach the inbox and drive results. Additionally, you will be responsible for the complete email deliverability lifecycle for clients, from optimizing initial email setup to conducting regular audits. Key Responsibilities: - Act as a trusted advisor to clients on all aspects of email deliverability, providing proactive recommendations and guidance. - Develop and implement comprehensive deliverability strategies tailored to individual client needs and business objectives. - Conduct thorough audits of customers' email programs, including infrastructure, authentication protocols, list management practices, and content quality. - Stay up-to-date with industry trends, best practices, and algorithm changes related to email deliverability, and effectively communicate them to clients and internal teams. - Identify and diagnose deliverability issues, analyze email data and metrics, and implement corrective actions. - Work closely with ISPs, blacklist providers, and other relevant parties to resolve deliverability challenges. - Onboard new clients to the MoEngage platform, providing training and guidance on best practices for email deliverability. - Develop and deliver training materials and workshops to educate clients on key del