Horizon VDI Technical Lead L4 Escalations

Location: Remote (PST Time Zone) Work Type: Full-Time Experience Required: 8 12 Years About The Client We are hiring on behalf of our client, a global leader in outsourced digital workspace solutions, specializing in VDI and DaaS across cloud environments. Job Overview This role focuses on leading VDI projects, handling L4 escalations, and managing large-scale Omnissa Horizon environments. You will work closely with global stakeholders to ensure high availability, performance, and scalability of virtual desktop infrastructure. Key Responsibilities Lead and mentor a team of 5 10 engineers delivering VDI and Horizon-based projects Handle L4 escalations and troubleshoot complex issues across Horizon environments Manage Omnissa Horizon components including UAG, App Volumes, DEM, and Instant Clones Resolve performance, scaling, and infrastructure issues across Azure/AWS environments Monitor KPIs, project dashboards, and provide actionable insights to stakeholders Collaborate with leadership and stakeholders for project updates and risk management Drive automation, documentation, and process improvements Ensure high availability and performance of production VDI environments Must-Have & Preferred Qualifications 8 12 years of experience in VDI / enterprise IT environments Minimum 4+ years of hands-on experience with Omnissa Horizon / VMware Horizon (L4 level) Strong expertise in Horizon components: Connection Server, UAG, App Volumes, DEM Experience in handling escalations, team leadership, and project delivery Knowledge of cloud platforms: Azure Virtual Desktop, AWS WorkSpaces Strong understanding of Active Directory/LDAP, networking, and security (NSX, Zero Trust) Experience with Linux/Windows Server administration Excellent communication and stakeholder management skills Bachelor s degree in Computer Science or related field Relevant certifications (Omnissa / VMware Horizon, VCP-DCV) preferred Ability to work in PST shift and handle global escalations