Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote

Job Summary

We are seeking an experienced ServiceNow Engineer to drive platform enhancements, AI adoption, and strategic evolution of the ServiceNow platform across the enterprise. This role will focus on leveraging AI driven capabilities (e.g., automation, predictive intelligence, virtual agents, and generative AI features) while ensuring the platform remains scalable, cost optimized, and aligned with enterprise objectives.

The ideal candidate combines deep ServiceNow technical expertise with the ability to roadmap platform direction, guide architectural decisions, and optimize licensing and operational costs—while enabling measurable business outcomes.

Key Responsibilities ServiceNow Platform Engineering & Enhancement

Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities

Lead technical implementation of platform features that improve efficiency, user experience, and service quality

Ensure platform configurations follow best practices for scalability, maintainability, and performance

Act as a senior technical authority for complex platform design and troubleshooting

AI Enablement & Intelligent Automation

Drive adoption of ServiceNow AI capabilities, such as predictive intelligence, virtual agents, conversational experiences, and intelligent automation

Identify opportunities to embed AI into workflows, service delivery, and operational processes

Partner with stakeholders to translate business needs into AI enabled ServiceNow use cases

Ensure AI features are deployed responsibly, securely, and aligned with governance expectations

Platform Roadmap & Strategic Direction

Own and maintain the ServiceNow platform roadmap, aligning technical enhancements with enterprise priorities and business outcomes

Evaluate new ServiceNow features and releases to determine value, readiness, and adoption strategy

Provide clear technical guidance on platform evolution, deprecations, and modernization opportunities

Influence stakeholders on long term platform strategy, including expansion into additional modules or capabilities

Cost Optimization & Licensing Efficiency

Develop a strong understanding of ServiceNow licensing models and SKU entitlements

Partner with leadership, procurement, and finance to ensure cost effective use of platform capabilities

Identify opportunities to reduce cost through consolidation, automation, configuration optimization, and feature rationalization

Balance innovation and expansion with fiscal responsibility and licensing efficiency in an enterprise environment

Governance, Standards & Collaboration

Establish and maintain platform standards, guardrails, and governance practices

Ensure platform changes meet security, compliance, and audit requirements

Collaborate with architects, product owners, and business leaders to ensure consistent and aligned implementations

Mentor junior engineers and contribute to a culture of engineering excellence

JOB QUALIFICATIONS

Required Education

Bachelor's Degree.

Required Experience

5-7years of of experience in ServiceNow engineering or platform administration

Strong hands on experience with ServiceNow ITSM and core platform capabilities

Experience driving platform enhancements that leverage AI or intelligent automation

Demonstrated ability to define and execute a ServiceNow platform roadmap

Experience managing ServiceNow in a large, complex enterprise environment

Strong understanding of platform design, performance, and operational best practices

Preferred Qualifications

• Experience with ServiceNow AI features, virtual agents, or predictive intelligence

• Familiarity with additional ServiceNow modules (ITOM, CSM, HRSD, etc.)

• Experience in regulated industries (healthcare, insurance, finance, public sector)

• Prior ownership of platform cost optimization or licensing strategy

• Experience partnering with executive and senior leadership on platform direction

• To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

• Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.