Associate- IT Global Service Management

You will be responsible for providing first level IT support for IT Incidents or IT Service requests as part of the Global IT Service Desk for Momentive. Your role will involve troubleshooting and resolving IT support issues, identifying potential problems, supporting knowledge management, and assisting with IT projects and initiatives. Additionally, you will drive skillset improvement and knowledge sharing within the IT Service Desk to enhance service delivery. Key Responsibilities: - Identify, troubleshoot, and resolve IT support issues based on defined troubleshooting scripts and best practices - Proactively identify and communicate potential bottlenecks and operational adjustments to improve IT operations' stability - Support knowledge management based on IT Incidents and Service requests - Assist in testing, validation, and document creation for IT projects and initiatives - Drive skillset improvement, knowledge sharing, and intergroup training within the IT Service Desk Your main objectives will be to effectively resolve IT Incidents and IT Service requests, act as the primary contact person for first line Incident resolution, provide support and feedback related to IT projects and process improvements, and continuously monitor and evolve IT Service desk processes. Qualifications: Minimum Qualifications: - Fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, Visio, and Project - 3-5 years of IT Service Management experience and basic IT skills - Previous experience with IT Service Management tool preferred Preferred Qualifications: - Professional IT service management certifications preferred (ITIL) Educational Requirements: - Bachelor's degree related to Computer Sciences In addition to the above responsibilities and qualifications, Momentive is a premier global advanced materials company with a focus on silicones and specialty products. The company values your well-being and offers competitive total rewards and development programs. Momentive fosters an inclusive culture that provides diverse career opportunities and encourages innovative problem-solving and collaboration. Join Momentive to be part of a team that aims to create sustainable solutions and make a meaningful impact across various industries. You will be responsible for providing first level IT support for IT Incidents or IT Service requests as part of the Global IT Service Desk for Momentive. Your role will involve troubleshooting and resolving IT support issues, identifying potential problems, supporting knowledge management, and assisting with IT projects and initiatives. Additionally, you will drive skillset improvement and knowledge sharing within the IT Service Desk to enhance service delivery. Key Responsibilities: - Identify, troubleshoot, and resolve IT support issues based on defined troubleshooting scripts and best practices - Proactively identify and communicate potential bottlenecks and operational adjustments to improve IT operations' stability - Support knowledge management based on IT Incidents and Service requests - Assist in testing, validation, and document creation for IT projects and initiatives - Drive skillset improvement, knowledge sharing, and intergroup training within the IT Service Desk Your main objectives will be to effectively resolve IT Incidents and IT Service requests, act as the primary contact person for first line Incident resolution, provide support and feedback related to IT projects and process improvements, and continuously monitor and evolve IT Service desk processes. Qualifications: Minimum Qualifications: - Fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, Visio, and Project - 3-5 years of IT Service Management experience and basic IT skills - Previous experience with IT Service Management tool preferred Preferred Qualifications: - Professional IT service management certifications preferred (ITIL) Educational Requirements: - Bachelor's degree related to Computer Sciences In addition to the above responsibilities and qualifications, Momentive is a premier global advanced materials company with a focus on silicones and specialty products. The company values your well-being and offers competitive total rewards and development programs. Momentive fosters an inclusive culture that provides diverse career opportunities and encourages innovative problem-solving and collaboration. Join Momentive to be part of a team that aims to create sustainable solutions and make a meaningful impact across various industries.