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About the role
Role: Implementation Engineer Experience: 3+ Years Location: Navi Mumbai What You'll Do Lead deployment, configuration, and integration of Motadata solutions Implement ITSM Tool & Observability across enterprise environments Work on ITSM/ITOM/APM use cases Collaborate with clients to design scalable IT monitoring and ITSM solutions Partner with DevOps, Product, and Support teams for seamless delivery Provide client training and ensure successful onboarding Troubleshoot and resolve implementation challenges efficiently Key Skills & Expertise Hands-on Experience with ITSM tools such as: ServiceNow ManageEngine Zoho Service Desk Knowledge of Linux, Windows, networking (DMZ, firewalls), and cloud/on-prem deployments Familiarity with tools like Grafana, ELK, Kibana Strong troubleshooting and client-facing communication skills Good to Have ITIL Certification Experience with Power BI / Tableau / JasperBI Scripting or automation exposure
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