System Support Engineer

Job Title: System Support Engineer (IT/OT Infrastructure) Company: Motherson Technology Services Limited (MTSL) Location: Chennai Work Mode: 5 Days Onsite Experience: 3-5 Years About the Company Motherson Technology Services Limited (MTSL), part of the Motherson Group, is a global technology solutions provider operating across 41+ countries, delivering IT and digital transformation services. Job Summary We are looking for a System Support Engineer to manage and support IT/OT infrastructure in a manufacturing environment. The role focuses on ensuring high availability of networks, servers, cybersecurity systems, and end-user IT support across both office and production environments. Key Responsibilities Manage and support enterprise and shop-floor network infrastructure (VLANs, firewalls, and security controls). Administer Windows and Linux servers, Active Directory, and virtualization platforms (VMware/Hyper-V). Support industrial systems including shop-floor PCs, barcode scanners, printers, and related hardware. Handle server maintenance activities such as patching, backups, recovery, and disaster recovery. Implement and monitor cybersecurity solutions including EDR, antivirus, and secure access systems. Monitor IT infrastructure using tools such as Zabbix or equivalent. Troubleshoot production-critical IT/OT issues with minimal downtime. Prepare and maintain SOPs, technical documentation, and support procedures. Provide on-call and shift support as required in a manufacturing environment. Required Skills Strong knowledge of Cisco, Aruba, and Fortinet networking. Experience in Windows and Linux server administration. Hands-on knowledge of Active Directory, Group Policies, VMware/Hyper-V. Understanding of endpoint security, backup, and recovery solutions. Ability to troubleshoot industrial hardware and connectivity issues. Qualifications Bachelors degree in Electronics Engineering, Computer Science, or related field. Certifications such as CCNA, Microsoft, or VMware are preferred. Strong troubleshooting, communication, and stakeholder management skills. Ability to work in a manufacturing environment following safety and ESD standards. Strong incident management and production support mindset.