Helpdesk Support Engineer (Telangana)

Role & responsibilities This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - - Provide world class remote assistance to users via Chat, Phone and eMail - Assists users by remote troubleshooting and resolving technical and service issues. - Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : - Provides comprehensive remote support across major operating systems - - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. - Follow documented procedures for issues presented and escalate further if need be. - Has the ability to troubleshoot by - - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. - Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs - Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. - Assist in setting up, configuring, and installing new software and hardware. - Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. - Communicate effectively with non-technical users to explain solutions in an understandable manner. - Collaborate with cross-functional teams to escalate and resolve incidents. - Support & Execute the deployment and integration of new SOPs and change in systems. Preferred candidate profile - Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. - 0 - 3 years of IT related Customer Service experience - Excellent communication skills, should be able to hold a conversation - Ability to work independently and as part of a team in a fast-paced environment. - Ability to deal professionally as well as ability to learn recent products and technologies - Good customer service skills, multitasking and documentation skills - Ability to adjust quickly to the changing priorities and implement the same per business requirements Perks and benefits 1. Opportunities for professional development and career growth. 2. A Collaborative and inclusive work environment. 3. Access to cutting-edge technologies and tools. .