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About the role
As a Technical Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via email and chat. You will play a key role in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations. Responsibilities: Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products. Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs. Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism. Analyze issues from the customers perspective to deliver accurate, actionable solutions. Act as a product consultant by understanding customer needs and mapping them to product capabilities. Assist customers by configuring the product to meet their specific requirements. Requirements: 01 year of experience in the software or tech industry. 2025/2026 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred). Hands-on experience in configuring or working with software products. Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus. Strong communication skills in English (written and verbal) with a customer-centric approach. Solid analytical and troubleshooting abilities. As a Technical Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via email and chat. You will play a key role in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations. Responsibilities: Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products. Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs. Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism. Analyze issues from the customers perspective to deliver accurate, actionable solutions. Act as a product consultant by understanding customer needs and mapping them to product capabilities. Assist customers by configuring the product to meet their specific requirements. Requirements: 01 year of experience in the software or tech industry. 2025/2026 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred). Hands-on experience in configuring or working with software products. Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus. Strong communication skills in English (written and verbal) with a customer-centric approach. Solid analytical and troubleshooting abilities.
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