Mphasis is Hiring Desktop Support Engineer (Coimbatore)

Mphasis is Hiring Desktop Support Engineer | Coimbatore Mphasis is looking for skilled and motivated Desktop Support Engineers to join our team in Coimbatore. We are seeking professionals with strong technical troubleshooting skills, excellent communication abilities, and a customer-focused approach to end-user support. Key Skills & Experience - Good verbal and written communication skills. - Strong knowledge of Microsoft Intune for endpoint management and deskside support operations. - Hands-on experience with Windows Autopilot device provisioning and deployment. - Solid expertise in troubleshooting desktop/laptop hardware, operating systems, and application-related issues. - Experience supporting Windows environments, Microsoft Office applications, and end-user computing devices. - Good understanding of device lifecycle management, hardware diagnostics, and repair processes. - Basic (L1) networking knowledge, including connectivity troubleshooting, IP configuration, cabling, and patching. - Exposure to Active Directory, remote support tools, and ITSM processes is preferred. - Knowledge of Microsoft Teams Rooms (MTR) solutions will be an added advantage. Key Responsibilities - Provide onsite and remote support for end users. - Diagnose and resolve desktop, laptop, hardware, software, and application issues. - Manage device enrollment, configuration, and compliance using Microsoft Intune. - Support device deployments and refresh activities through Windows Autopilot. - Perform routine maintenance, asset management, and troubleshooting activities. - Collaborate with internal teams to ensure timely incident resolution and service excellence. What Were Looking For - A disciplined and professional individual with a positive attitude. - Eagerness to learn new technologies and contribute to team success. - Robust analytical and problem-solving skills. - Excellent customer service and stakeholder management capabilities. - A team player who can work effectively in a fa .