Mechanical Engineer

MSD Technologies is currently looking for a dedicated Technical Support Engineer to join our team in Gurugram As a Technical Support Engineer, your main responsibility will be to ensure customer satisfaction by effectively resolving technical issues and delivering outstanding customer service We are seeking a candidate with good knowledge of Mechanical Engineering (thermodynamics and RAC) and good problem-solving abilities, effective communication skills and a good understanding of computers If you are passionate about providing solutions and have a knack for problemsolving, we invite you to apply and be part of our dynamic team in Gurugram Responsibilities: Provide technical support to customers by diagnosing and resolving product-related issues in a timely and efficient manner Collaborate with cross-functional teams to ensure a seamless customer experience and resolution of technical difficulties Document and communicate technical solutions to both customers and internal team Assist in the development of support documentation and training materials Stay up-to-date with product developments and industry trends to enhance troubleshooting capabilities