Product Owner – Claims Innovation & Workflow Solutions

MSIG USA continues to grow! Company Overview: MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks. Summary The Product Owner will help modernize claims capabilities across the Commercial P&C claims lifecycle, with a focus on workflow improvement, intelligent automation, operational efficiency, and scalable digital solutions. This role is not limited to core claims platform ownership; it will shape capabilities across claims intake, triage, assignment, document and data intelligence, decision support, payments, recovery, litigation, vendor workflows, and shared claims operations. The ideal candidate brings claims domain knowledge, product ownership discipline, systems thinking, and a strong ability to translate operational pain points into practical technology solutions. Experience with claims platforms such as Guidewire Claim Center, Duck Creek, Majesco, or similar is helpful, but the role is broader than core platform configuration and is intended for candidates who can drive claims innovation, workflow modernization, and cross-functional delivery. Essential Functions Product Strategy and Roadmap Partner with Claims, Underwriting, Operations, Legal/Litigation, Finance, Technology, and the Product Manager to define the claims product vision, strategy, roadmap, and business outcomes. Own roadmap sequencing across claims capabilities, balancing quick wins with foundational improvements in workflow consistency, data quality, governance, usability, performance, and reuse. Identify and prioritize opportunities for workflow automation, straight-through processing, document and data intelligence, platform integration, and AI-enabled decision support. Use product and operational analytics to guide prioritization and measure success through KPIs such as cycle time, touchless rates, leakage, reserve accuracy, adjuster productivity, adoption, and customer satisfaction. Apply systems thinking to assess upstream and downstream impacts across Claims, Underwriting, Finance, Operations, and Technology. Backlog and Requirements Own and continuously refine the claims product backlog based on business value, regulatory needs, stakeholder feedback, dependencies, team capacity, usage data, and product outcomes. Translate business needs into clear features, acceptance criteria, process flows, business rules, workflow requirements, test scenarios, and solution direction. Work with architecture, engineering, data, AI/ML, QA, and business SMEs to break complex claims and automation needs into scalable, deliverable increments. Use modern product practices, including Now / Next / Later planning, to communicate priorities and maintain delivery focus. Stakeholder Collaboration and Change Adoption Serve as the primary product contact for claims solution needs across claim types, lines of business, and shared claims functions. Lead discovery sessions and workshops to understand workflows, pain points, decision-support needs, process gaps, and automation opportunities. Align stakeholders on business process, technical constraints, dependencies, implementation tradeoffs, and adoption impacts. Partner with training and change management teams to support rollout readiness and adoption of new capabilities. Promote a customer- and adjuster-centric mindset that improves usability, consistency, efficiency, and ease of doing business. Sprint Planning and Delivery Execution Lead sprint planning and backlog refinement by articulating sprint goals, priorities, expected business value, and readiness criteria. Ensure features are refined before development with sufficient business context, workflow logic, acceptance criteria, and validation needs. Partner with delivery leads, engineers, analysts, designers, QA, data, and AI/ML teams to deliver high-quality releases. Participate in standups, sprint reviews, and retrospectives to monitor progress, remove blockers, validate completed work, and drive continuous improvement. Coordinate user acceptance testing and confirm solutions meet claims needs, acceptance criteria, and quality standards. Qualifications / Education and Experience Bachelor's degree required. 5+ years of experience as a Product Owner, Technical Product Owner, Senior Business Analyst, Product Manager, or similar role. 2-3+ years of hands-on claims experience with exposure to end-to-end claims operations. Experience delivering claims transformation, modernization, platform replacement, workflow automation, or operational improvement initiatives strongly preferred. Experience delivering AI-enabled or intelligent-workflow solutions, such as intelligent intake, document/image intelligence, automated triage, fraud/SIU detection, or decision support, strongly preferred. Experience with claims platforms such as Guidewire ClaimCenter, Duck Creek, Majesco, or similar valued; Guidewire ClaimCenter experience preferred but not required. 2-3+ years of P&C insurance experience, preferably Commercial and/or E&S. Experience working with engineering, architecture, data, QA, and business teams in Agile delivery environments required. Knowledge, Skills, and Abilities Strong understanding of P&C claims operations, including FNOL, triage, coverage evaluation, adjudication, reserving, payments, recovery/subrogation, litigation, vendor/TPA management, and closure. Working knowledge of AI and intelligent automation use cases in claims, including related data, governance, responsible-AI, and change-management considerations. Strong product acumen, systems thinking, analytical ability, problem solving, communication, and stakeholder management skills. Ability to simplify complex business problems, define practical solution paths, and translate needs into scalable workflows, requirements, and solution designs. Strong knowledge of Agile product ownership, backlog management, release validation, and cross-functional delivery practices. Proficiency with Microsoft Office Suite; familiarity with Power BI, Copilot, Azure DevOps, Teams, ChatGPT, and similar productivity tools preferred. SALARY: The estimated salary range for this position is $140,000.00 - $180,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors. Additional Benefits: Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution Wellness incentive program Life and accidental death and dismemberment (AD&D) insurance Flexible spending programs Short-term and long-term disability plans Additional Benefit Programs Paid time off program Paid charitable leave Paid parental leave Tuition reimbursement program Personal insurance (auto/homeowners) discounts #LI-HYBRID #LI-REMOTE, #LI-HYBRID, #LI-ONSITE It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group! It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities. Each employee plays an important role which contributes directly to the success and continued growth of MSIG. MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally. MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent. Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally. The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc. Specialties: All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc. Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.