ServiceNow Business Analyst

As a passionate ServiceNow Business Analyst at Mller's Solutions, you will play a critical role in bridging the gap between business stakeholders and the technical team. Your primary responsibility will be to ensure that the ServiceNow solutions implemented effectively meet business needs and drive operational excellence. Key Responsibilities: - Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. - Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. - Translate business requirements into functional specifications for the technical team. - Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. - Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. - Provide support and training to users to promote understanding of ServiceNow functionalities. - Monitor and analyze metrics to recommend improvements and enhancements to existing processes. Qualifications Required: - Bachelors degree in Business Administration, Information Technology, or related field. - Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects. - Strong understanding of ServiceNow functionality and its applications within business processes. - Excellent analytical skills with a focus on identifying and addressing business needs. - Proficient with process mapping tools and techniques. - Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders. - Ability to work collaboratively and manage multiple priorities in a fast-paced environment. - Knowledge of ITIL practices and relevant ServiceNow certifications are a plus. You will have the opportunity to work with a talented and passionate team at Mller's Solutions. Additionally, you will receive a competitive salary and benefits package, work on exciting projects, and be part of an innovative work environment. As a passionate ServiceNow Business Analyst at Mller's Solutions, you will play a critical role in bridging the gap between business stakeholders and the technical team. Your primary responsibility will be to ensure that the ServiceNow solutions implemented effectively meet business needs and drive operational excellence. Key Responsibilities: - Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. - Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. - Translate business requirements into functional specifications for the technical team. - Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. - Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. - Provide support and training to users to promote understanding of ServiceNow functionalities. - Monitor and analyze metrics to recommend improvements and enhancements to existing processes. Qualifications Required: - Bachelors degree in Business Administration, Information Technology, or related field. - Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects. - Strong understanding of ServiceNow functionality and its applications within business processes. - Excellent analytical skills with a focus on identifying and addressing business needs. - Proficient with process mapping tools and techniques. - Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders. - Ability to work collaboratively and manage multiple priorities in a fast-paced environment. - Knowledge of ITIL practices and relevant ServiceNow certifications are a plus. You will have the opportunity to work with a talented and passionate team at Mller's Solutions. Additionally, you will receive a competitive salary and benefits package, work on exciting projects, and be part of an innovative work environment.