Customer Solution Engineer

As a Technical Support Engineer at our company, you will work closely with customers and partners to address technical issues related to the setup, integrations, and usage of our platform. Your responsibilities will include: - Collaborating with internal engineering and business development teams to research and solve customer issues effectively. - Communicating with customers through various channels such as phone, email, or chat to assist them in resolving technical problems. - Documenting technical knowledge by creating notes, manuals, and FAQs for future reference. - Ensuring that all customer interactions are properly logged and managing multiple open issues simultaneously. - Working with the product team to identify areas for improvement and proposing solutions. Qualifications required for this role: - 4 years of relevant experience in technical support. - Strong problem-solving skills and a proactive attitude towards customer issues. - Educational background in Computer Science, Computer Engineering, Electrical Engineering, or related fields, preferably holding a B.Tech degree. - Proficiency in software development technologies and familiarity with web technologies and scripting languages like HTML, NodeJS, and Python. - Ability to collaborate with cross-functional teams to analyze, estimate, and deliver solutions. - Excellent verbal and written communication skills to effectively interact with customers and create detailed documentation. - A passion for continuous learning and professional growth within a dynamic team environment. If you are an energetic and customer-oriented engineer with a drive to tackle challenging technical issues, we encourage you to apply for this exciting opportunity to join our team. As a Technical Support Engineer at our company, you will work closely with customers and partners to address technical issues related to the setup, integrations, and usage of our platform. Your responsibilities will include: - Collaborating with internal engineering and business development teams to research and solve customer issues effectively. - Communicating with customers through various channels such as phone, email, or chat to assist them in resolving technical problems. - Documenting technical knowledge by creating notes, manuals, and FAQs for future reference. - Ensuring that all customer interactions are properly logged and managing multiple open issues simultaneously. - Working with the product team to identify areas for improvement and proposing solutions. Qualifications required for this role: - 4 years of relevant experience in technical support. - Strong problem-solving skills and a proactive attitude towards customer issues. - Educational background in Computer Science, Computer Engineering, Electrical Engineering, or related fields, preferably holding a B.Tech degree. - Proficiency in software development technologies and familiarity with web technologies and scripting languages like HTML, NodeJS, and Python. - Ability to collaborate with cross-functional teams to analyze, estimate, and deliver solutions. - Excellent verbal and written communication skills to effectively interact with customers and create detailed documentation. - A passion for continuous learning and professional growth within a dynamic team environment. If you are an energetic and customer-oriented engineer with a drive to tackle challenging technical issues, we encourage you to apply for this exciting opportunity to join our team.