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About the role
1st level support via telephone and ticket. Act as the first point of contact for SAP authorization-related queries and access issues from end users. Receive, verify, and process user access request tickets in line with company policies and compliance requirements. Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations). Assist with password resets, user lock/unlock issues, and user ID management within SAP systems. Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems. Communicate clearly with users to gather required information and provide timely updates. Escalate complex or unresolved authorization issues to second-level support or SAP security team. Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development. Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures. Technical Attributes: Engineering Bachelor s degree in computer science, Information Technology, or a related field. 0 2 years of experience in SAP. Good knowledge of SAP security/Authorizations within S4/HANA, FIORI, SAP C4 FSM, SuccessFactors Enjoyment of customer-and-service-oriented work Good communication and problem-solving skills. Ability to work in teams Professional Attributes : Excellent communication skills in English, both written and verbal. Exposure to German language/culture is a plus. Experience in working with global stakeholders and ability to work with intercultural teams. Extensive experience collaborating in SCRUM-based Agile teams. Flexibility to work according to German time zones. Available for short-term international travel for meetings, training, and project activities. Benefits: Fresh GCC. Clear mission. Clean slate. Competitive salary Career growth opportunities Supportive, inclusive flexible work environment -> People first approach Health Benefits Hybrid work policy
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