Tech Support Associate

Company Description Multrix is a leading name in the BPO industry, renowned for providing a wide range of services with efficiency, effectiveness, and care. We specialize in customizable BPO solutions, utilizing the latest technology to meet the unique needs of each business. With a focus on exceptional customer service and a professional support system, Multrix helps streamline operations and improve backend processes. Our comprehensive services include end-to-end business solutions, customer support, sales support, back office support, and technical support. Role Description This is a full-time on-site role for a Tech Support Associate located in Indore. The Tech Support Associate will provide technical support to customers, troubleshoot issues related to desktop computers, and ensure customer satisfaction. Daily tasks include responding to customer inquiries via chat, email, and voice, assisting with technical issues, and providing solutions quickly and effectively. The role also requires coordinating with other teams to resolve complex problems and maintain service quality. Qualifications Technical Support, Troubleshooting skills Experience with Desktop Computers Excellent Customer Support skills Strong Analytical Skills Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the BPO industry is a plus Bachelor's degree in Computer Science, Information Technology, or a related field is preferred .