Source description
About the role
Req. Description - Level 1 Support / Level 2 Support Qualification - BE/B.Tech/B.Sc/BCA or equivalent - CCNA Sec. or Equivalent Experience - Overall 3-6 years experience in network security with at least 2 years in managing Proxy / WAF / NDLP solutions - Proficiency with management of Proxy / WAF / NDLP - Experience in working with Windows, Linux, Unix setting - Experience in managing policies and exceptions - Experience in packet capture, analysis and troubleshooting tools - Product knowledge of McAfee, F5, Zscaler, SSL, Routing Protocols, Dual Factor Authentication etc. Roles and Responsibilities - Incident, problem, service request management, change management, configuration management & capacity management of Proxy / WAF / NDLP solutions - Day to Day BAU configuration changes - Proactively utilize network monitoring tools to isolate events before service degradation occurs - Supporting incident monitoring and incident analysis/response initiatives - Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets - Conducting daily performance checks on devices, periodic audits and compliance - Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel - Implement, and maintain network security policy, standards, and procedures - Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions - Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7 - Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances - Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation - Investigate, isolate, and resolve incidents with documentation RCA as per the SLA - Designing and implementing Proxy/WAF/NDLP solutions a .