Source description
About the role
Serves as dedicated first-line support for escalated tickets Conducts recorded/transcribed knowledge transfer sessions with subject matter experts Leverages AI to transform session recordings into detailed technical documentation for team knowledge base Uses agentic AI tools to query knowledge base and resolve support issues efficiently Assumes primary support ownership of key applications Demonstrates strong communication skills while working with business and technical team members. Triages, prioritizes, and tracks support tickets through resolution Documents recurring issues and solutions; identifies patterns for proactive fixes Escalates complex issues to senior engineers with thorough context and troubleshooting steps Collaborates with development teams on bug reports and feature requests Maintains SLAs and communicates status updates to end users Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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