Operations Manager

Role Overview: As the MIS Infrastructure Development & Maintenance Lead, your primary responsibility will be to oversee the development and maintenance of MIS infrastructure, including databases, dashboards, and reporting tools. You will design and manage operational workflows, report KPIs, and ensure that data models are optimized for scalability and efficiency. Additionally, you will be designing, implementing, and managing reporting systems to deliver timely and accurate business insights, utilizing tools like Tableau and Power BI. Key Responsibilities: - Collaborate with business stakeholders to understand reporting needs and optimize data solutions, ensuring data integrity, consistency, and security across all systems. - Drive automation and process improvement in data collection, analysis, and reporting, staying updated with emerging tools and technologies. - Ensure data visualizations meet performance, usability, and storytelling best practices, and drive the BI roadmap in alignment with business goals. - Maintain the integrity and quality of data, allocate work based on team capacity, skills, and deadlines, and enforce data governance and compliance with internal and external standards. - Act as a key liaison between internal teams and external clients, building strong relationships with stakeholders and providing proactive communication and value-added insights. - Lead and mentor a team of BI developers and analysts, supporting team performance, engagement, and continuous skill development, while fostering a culture of innovation and excellence. Qualifications Required: - 5+ years of experience in MIS, data analytics, or business intelligence, with at least 3 years in a leadership role. - Prior relevant experience within BI/Reporting; experience in the outsourcing industry is an advantage. Role Overview: As the MIS Infrastructure Development & Maintenance Lead, your primary responsibility will be to oversee the development and maintenance of MIS infrastructure, including databases, dashboards, and reporting tools. You will design and manage operational workflows, report KPIs, and ensure that data models are optimized for scalability and efficiency. Additionally, you will be designing, implementing, and managing reporting systems to deliver timely and accurate business insights, utilizing tools like Tableau and Power BI. Key Responsibilities: - Collaborate with business stakeholders to understand reporting needs and optimize data solutions, ensuring data integrity, consistency, and security across all systems. - Drive automation and process improvement in data collection, analysis, and reporting, staying updated with emerging tools and technologies. - Ensure data visualizations meet performance, usability, and storytelling best practices, and drive the BI roadmap in alignment with business goals. - Maintain the integrity and quality of data, allocate work based on team capacity, skills, and deadlines, and enforce data governance and compliance with internal and external standards. - Act as a key liaison between internal teams and external clients, building strong relationships with stakeholders and providing proactive communication and value-added insights. - Lead and mentor a team of BI developers and analysts, supporting team performance, engagement, and continuous skill development, while fostering a culture of innovation and excellence. Qualifications Required: - 5+ years of experience in MIS, data analytics, or business intelligence, with at least 3 years in a leadership role. - Prior relevant experience within BI/Reporting; experience in the outsourcing industry is an advantage.