IT Analyst (SAP) : Night Shift Position

Experience: Three to four years of experience in SAP support of SD and MM modules Order to cash process - Document types, Item Category, Local Sales, Export Sales, Sample Sales, SEZ Sales, Pricing, Discounts, Schemes, Delivery, Billing and Taxation Procure to Pay - PR, PO, Document Types, Item Category, Account Assignment, Movement Types, and Inventory Management Integration with other modules like QM, PP, and FICO ITSM process and ticketing tools Responsibilities: Resolve P1 and P2 tickets within 2 to 4 hours and 4 to 8 hours of time respectively Work in the night shift Coordinate with the users across departments Resolve the tickets created by the users Updating the status and issue resolution on the ticketing tool Documentation of resolution provided Document collection from users and other stakeholders - update on the ticketing tool Daily and weekly update of the status of tickets Qualification Bachelor of Engineering (any specialisation) Functional Skills Proficiency in Excel, Word, and Creating Pivot Tables Must - Attention to detail, with a keen eye on catching errors and lapses in data and solution. Good communication skills Should follow up on tickets promptly Behavioural Skills Meticulous at work Must always maintain confidentiality Should have high level of discretion with respect to the data Should have effective time management skills Cognitive skills to resolve issues efficiently Must meet deadlines Team spirit and team player