Airline Digital Delivery Leader - Web & Mobile (Gurugram)

This role is for one of the Weekday's clients Location: (e.g., Gurgaon / Bangalore / Hybrid) Experience: 1522 years Industry: Airline / Travel / Digital Commerce Reports to: Head of APAC Delivery We are seeking a high-impact Digital Delivery Leader to drive rapid, high-quality execution of web and mobile platforms within a large-scale airline ecosystem. This role carries full accountability for end-to-end digital delivery across design, product, engineering, QA, DevOps, and release management, working closely with CXOs and senior business leaders. The ideal candidate operates with an execution-first mindset, ensuring predictable releases, platform stability, and measurable business outcomes across customer-facing digital channels. This position demands strong operational rigor, data-driven leadership, and the ability to scale teams while managing complex dependencies in a mission-critical environment. Key Responsibilities 1. End-to-End Digital Delivery Ownership - Own full lifecycle delivery of web and mobile platforms: discovery design development testing release operations. - Ensure predictable, high-velocity releases aligned with product and business roadmaps. - Lead multiple Agile pods/squads delivering in parallel. - Drive high-quality releases through strong engineering and QA discipline. - Oversee portfolio delivery from concept through live operations and continuous optimization. 2. Cross-Functional Execution Leadership - Serve as the single point of accountability across Product, UX/UI, Engineering, QA, DevOps, and external vendors. - Ensure seamless handoffs between design, development, testing, and release. - Manage cross-team dependencies and system integrations. - Proactively identify and remove blockers, escalating risks when necessary. - Align multiple squads to deliver against a unified roadmap. 3. CXO-Level Stakeholder Management - Partner directly with CIO, CTO, CDO, Product leaders, and business heads. - Present delivery dashboards, risks, and progress using data-driven insights. - Translate strategic objectives into executable delivery plans. - Lead governance, prioritization, and executive-level planning discussions. - Act as the central voice of delivery within the organization. 4. Data-Driven Delivery Management - Establish and monitor key delivery metrics such as: - Velocity and throughput - Release frequency - Lead time and cycle time - Defect leakage - Uptime and performance - Customer experience indicators - - Build real-time dashboards to provide leadership visibility. - Use performance data to identify bottlenecks and optimize team efficiency. - Continuously improve delivery processes based on measurable outcomes. 5. Agile & Operating Model Excellence - Lead scaled Agile delivery across multiple squads. - Implement best practices for sprint planning, release planning, dependency management, quality engineering, and DevSecOps. - Improve delivery predictability and organizational maturity. - Coach teams toward high performance, accountability, and ownership. - Standardize delivery governance and operational frameworks. 6. Quality, Reliability & Speed - Establish robust quality engineering standards. - Ensure strong testing, performance validation, and monitoring frameworks. - Drive CI/CD adoption and automated release processes. - Maintain production stability and superior customer experience. - Balance speed of innovation with platform reliability in a high-traffic airline environment. 7. Team & Vendor Leadership - Lead large cross-functional teams (50200+ members). - Manage internal teams, partners, and third-party vendors. - Foster a delivery culture centered on ownership, accountability, and measurable impact. - Mentor delivery managers, program managers, and squad leads. - Plan capacity, hiring strategies, and scaling initiatives. Key Outcomes / KPIs - Release predictability - Speed to market - Platform stability and uptime - Customer experience metrics - Defect reduction - Delivery cost efficiency - Squad productivity - Business feature adoption Required Experience - 15+ years of experience in digital delivery, engineering, or program leadership. - 5+ years leading large-scale web and mobile platforms. - Experience in airline, travel, e-commerce, or high-scale consumer technology environments preferred. - Proven track record of managing multiple Agile teams/pods. - Experience engaging with CXO and board-level stakeholders. - Solid understanding of design-led product delivery models. - Experience with scaled Agile frameworks. - Strong data-driven approach to delivery management. Preferred Technology Exposure - Mobile: React Native, iOS, Android - Web: React, AEM, modern frontend frameworks - Backend: .NET, Java, microservices architectures - Cloud: AWS, Azure, GCP - DevOps: CI/CD pipelines, observability, SRE practices - Tools: Jira, Confluence, performance dashboards .